FREQUENTLY ASKED QUESTIONS

Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still encounter trouble adding or removing items from your shopping cart, you may need to clear your browser’s cache or modify the “Cookies” function of your browser.

When these instances happen, we issue a refund right away and notify you through email. The refund process starts as soon as the problem is determined and will take not more than 5-7 days for the amount to get credited back to your account.

To protect you from cybercrimes like identity theft and credit card fraud, our site is regularly checked and tested to pass the HACKER SAFE Security Scan. A “live” HACKER SAFE mark only appears when a web site has passed HACKER SAFE standards.

Transtech Autoparts uses the strongest level of security available in the Internet, called the Secure Socket Layer (SSL) technology. It encrypts information sent through the Internet and ensures that this information maintains its integrity all throughout the transmission. That means only Transtech Autoparts can read your personal information.

Sales tax on your orders is composed of FIRS rates. The sales tax percentage is 5%.

For example: If you ordered a N1, 000.00 item, the sales tax amounts to N50.00. This means that the buyer will pay a total of N1, 050.00 for the aforementioned item.

An order number is the number indicated in the confirmation issued by our order processing system once it has received your order. After you order from us, you will be given a username and password, which you can use to check your purchase online through your order number. To track your order number, simply click on Transtech Auto parts’s Your Account feature.

In case you lost your order number and would want to retrieve it, please provide us with the date your order was made and the full name you used upon ordering.